Children’s Science Center Lab Adjusted Operating Policies

Lab Operating Hours

• The Lab will be open Monday through Friday, 9am – 3pm for school groups, private groups and special programs.

• The Lab will be open for timed entry sessions weekends and some school holidays. Beginning, December 16th, 2023 these sessions are: 10 am – 12 pm, 1 pm – 3 pm, and 3:30 pm - 5:30 pm.

Lab Admission

• Tickets are available for pre-purchase online to encourage “touch free” or “low touch” entry to the Lab.

• Please note that tickets are currently available up to one month in advance.

• To moderate the flow of guests, the Lab is offering timed tickets with pre-reserved entry times and a limited number of tickets available in each entry time.

• If a guest is more than 10 minutes late for their reservation, we will offer the reservation to walk-up guests. We encourage guests to show up 5 minutes prior to their scheduled time for check-in and maximizing time spent inside the Lab.

• Lab members must reserve a ticket for admission. Members should log in with their email and password before adding tickets to your cart to receive the membership free admission.

• Guests wishing to purchase tickets under the ASTC/ACM reciprocity benefit can email tickets@childsci.org for a promo code before purchasing tickets online. Guests will be asked to show membership card and proof of ID at check-in.

• Guests wishing to purchase tickets using Gift Tickets can email tickets@childsci.org for their promo code before purchasing tickets online.

• With at least 7 days’ notice, tickets are fully refundable. With at least 48 hours’ notice, we will make every effort to transfer your tickets to another day and time within 30 days of your original ticket reservation. If rescheduling does not work, or it is less than 48 hours before your scheduled time slot, we are unable to offer a refund. Please contact us at tickets@childsci.org.

Arriving at the Lab

• Guests will line up outside the Lab entrance in order to complete the arrival check-in process.

• We recommend you arrive 5 minutes prior to your timed entry. All ticketed guests will be checked in prior to any walk-up inquiries.

While at the Lab

• Be mindful that others may be waiting to visit the space, and sharing is caring!

• Help yourself to two handwashing stations (1) in the bathroom or (2) in the Garage.

• No food or drink other than water is allowed in the Lab.

Cleaning Procedures

• Deep cleaning takes place daily when the Lab is closed using a professional janitorial service. The floors are mopped and vacuumed, restrooms are cleaned, and all surfaces are wiped down.

• Our Lab staff cleans the facility between each session, as well as sanitizing high touch surfaces and hands on items in each gallery.

• We have installed additional hand sanitizing stations throughout the Lab.

Thank you for your continued support!